How to frank your mail correctly

The address must be left-aligned, with no blank lines, and written in clear printed text. It is important to include all details: name, street, postcode and town/city – and for international items, the destination country in capital letters.

Frau
Michaela Sommer
Grünwaldweg 16/13/5
2283 Obersiebenbrunn

Frau
Michaela Sommer
Grünwaldweg 16/13/5
81671 München
DEUTSCHLAND

Leave a margin of approximately five millimetres around the address block. The coding zone at the bottom and the franking zone in the top right corner – where the stamp is placed – must remain free of any text or printing.

Requirements

Formats: only rectangular or square items without holes, die cuts or Velcro fastenings.
Paper quality: small formats (up to A6): min. 160 g/m², larger than A6: min. 200 g/m², max. 500 g/m²
Materials: no glossy, reflective, fluorescent or phosphorescent surfaces. No glued-on objects, staples, or moving parts.
Envelopes: paper envelopes with sealed sides (except at the top), windows allowed only on the front. Minimum window size: 90 × 35 mm. No tinted or matt window materials.

To ensure your item meets all requirements, we recommend having your layout checked by Austrian Post. We’ll review your envelope or mailing PDF design for machine readability and compliance with formatting standards. Simply contact your customer service team for assistance.

Parcel stamps

With Austrian Post’s parcel labels, you can frank your parcels quickly and easily online. Simply choose the appropriate parcel size, pay securely online, and print the label from the comfort of your home. You can then drop off your parcel at an Austrian Post branch, self-service area, or have it collected – it’s fast and hassle-free. The parcel label is a great choice for domestic shipping within Austria and to selected EU countries.

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This booklet provides a compact summary of all key details, requirements and examples for correct addressing – clearly laid out for your convenience.

Folder "Adress correctly"

pdf, 5 mb

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What are parcel stamps?

Parcel stamps are what we could call "stamps for parcels". You can conveniently create them on your PC, pay for them online, print them and affix them to the largest surface on your parcel. Parcel stamps include the sender's and recipient's address, information about any additional services, and a bar code.

The format for parcel stamps is DIN A5 and they can be printed on normal paper or on labels on any printer and affixed to your parcel.

What packaging do I need?

Any items posted with a parcel stamp for postage must be cuboid and the content must be adequately packaged. The packaging must be suitable for protecting the parcel's content on its entire journey because we assume no liability for unpackaged or inadequately packaged items. For information regarding optimum packaging, please visit post.at/optimal-verpacken.

Can I track my item online?

Yes, you can use your tracking number to track your parcel, express, or parcel stamp items by going to post.at/Sendungsverfolgung.
For items with online parcel stamps: in addition, if you are signed in to post.at, you can also go to the menu item “My parcel stamps” and choose “Already paid for” to see all item-related information and your parcel’s delivery status from posting to delivery. Information for all parcel stamp items sent in the past 90 days is available.

How to frank your mail correctly

Requirements

Requirements

Layout check

Parcel stamps

Download section